My Home Depot account has been dormant for more than a year now. A representative at the store asked me for my Home Depot account number and did not have an account as well. He then asked me who I was calling and told him I could only provide the name of the company I work for. He asked me if he might be able to provide the name of the company he was referring to and again said he would try. Finally, he asked me for my password.
The next day, my wife received an automated email from Dell informing her that she had an outstanding balance on her account and wanted to know the account number. When she asked the customer service representative how they could verify my account number, he told her they cannot. He explained to her that he would go through her account and see if there were any credit card numbers listed and if they were valid.
My wife tried calling the person and trying to get the information she wanted, but he didn't have credit card statements to provide her with. In a panic, she called the company the same day and left multiple messages. She finally got the phone number from a representative but I will not provide it to her. My wife decided to call the home depot customer service center and speak to a supervisor who told her that they did not receive her account number. She was able to tell her supervisor that the account number was but not what I was doing with it.
Later that day, my wife received a call from someone at Dell telling her that I had already opened up an account. This person told her that my account had been closed by mistake and I would need to call the department in order to receive my account number. When my wife asked them why my account was closed, they told her it was due to a billing dispute. They advised my wife to call them back. At this point, I decided to take a chance and called them myself. They confirmed that I had indeed opened up an account and that the account . . . . . . had been closed due to billing disputes.
Now, I am waiting to hear back from Dell. If my Home Depot representative informs me that my account is still active, I will continue using my debit card and use it to purchase Home Depot merchandise. because I still have some of my Home Depot inventory stored at the store. because I don't want to use my debit card and store cards.
If your Home Depot card is declined by Dell, I recommend that you call the store you purchased your items from and request that they cancel the transaction. If your debit and store card are declined by Dell, I recommend that you contact customer service and report the incident to them.